Contact

We’d love to hear from you — whether it’s a question, a bug, a billing issue, or a story about your own family archive.

Email us

The best way to reach us is by email: support@joinevertree.com. We read every message and aim to reply within a few business days.

What to include

• the email address on your Evertree account;
• a description of what you need help with;
• for billing questions, the approximate date and amount of the charge.

Privacy & refunds

For data requests, see our Privacy Policy. For purchase questions, see our Refund Policy.